Good pizza and pretty good delivery. However I just came to pick up a pizza and I called to double check it was ready. I was told it was. I pulled up to the pick up window and was told my pizza was still in the oven... for 7 more minutes... annoying for me, my crying baby in the back seat and the customer waiting in his car behind me. Get it together please.
This place rocks. Only pizza place in town worth ordering delivery from. Their calzones are almost good as what I used to get in Chicago, and that's something hard to do.
Where do I even begin! First of all it was the location on Greenville Blvd near 10th St. It was me and my husband's first time eating there and we we're super excited to try something different. I had even checked the reviews before deciding. Got there placed our order my husband asked about portion sizes and whatnot. Got our food and was satisfied with everything til my husband pulled the lasagna out the bag and we saw how small the portion size was for about $9!!! So calmly we went in and asked kindly for our money back just for the lasagna because of the misunderstanding of the size. The manager I guess he was comes up and asked what was wrong. We explained and simply was not happy with size of lasagna but everything was fine. Just wanted to return food and get our money back. Food was never touched but we saw through clear container of size. He then says we can't have our money back even as a customers being unhappy. We stated the food was never touched and it was not as expected. Left to head home but came back in and explained it was not right and was not trying to cause problems but how could you not go above and beyond to solve a problem to keep a customer coming back. After being disrespectful to me & my husband. He then finally refunded the lasagna but kept insisting we keep it as well. But overall he seem as if he was not going to give us our money back until or even cared. Definitely will not be going back!!! Sad experience for first time customers.
Even though we were the only customers on a Sunday evening, we waited 30+ minutes for a medium pepperoni pizza. Had to go ask about order after 30 minutes.. When pizza was brought to us the crust was badly burned on the bottom ( some of it was inedible) . When we were finished we returned the tray to the counter with the burnt crust I was disappointed that no one offered an apology for us having to wait so long, or for the pizza being burnt. I let them know we were disappointed in the customer service, but still no apology or effort by staff to make us feel like they cared about our experience. We did get a "thank you" from them, but not sure what they were thanking me for! Bottom line, they screwed up an order, which happens, but they did not know how to deal with a customer after an order gets screwed up.
The food was good! The service was good! The options were good! BUT the sanitation grade was not! I'm not sure why & maybe it will change soon and I hope so.
Marabella Old World Pizza is a US Meal Delivery based in Greenville, North Carolina. Marabella Old World Pizza is located at 1898 Greenville Blvd SE, Greenville, NC 27858, USA.
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