Shannon is so easy to talk to and does not make you feel rushed. The office itself is a very relaxing atmosphere .
Dr. Mitchell is a great physician however her front office manager is the biggest B@#$% ever. I called in to talk to someone about why they sent us to an out of network provider, she talked to me really bad and wouldn't let me get a word in. I told her I need to speak to the Dr. and she wouldn't let me do that either. Never going there again.
Not happy about this. The next time I need a scheduled appointment, I believe I will be looking for other healthcare providers in the area.
I had been to a scheduled appointment with Vitality before, and thought they were professional and easy to deal with. However, today has left a bad taste in my mouth.
Used to enjoy coming here and felt taken care of. But because my Medicaid ended and two bills came back on me, I made a payment and set up an appointment with a new insurance. The lady at the front asked me to fill out a payment arrangement. Looking at it, it read that under $100 balance your minimum would be $25/month. Well my bill and minimum payment was higher than that and already being a single mother of two I can't even afford the $25 a month, I told her I couldn't do that. I can make smaller payments but I can't agree to pay something I don't have. she told me I would be sent to collections. After telling her I wanted my records because I can't afford that much a month she lowered it to $10/month and to top it off, while I'm sitting here embarrassed about my financial situation, I could hear the girls up front snickering about me.
Great small Doctors office. Wonderful bedside manner. Nurses are great too. I have seen both the PA and doctor never fail to get the correct treatment for my concerns.
Their website says they do urgent care and take walk-ins. Turns out they don't do that at all, as was relayed to me in an awkward conversation with the office assistant. When I asked why on earth their website says that they do walk-ins if they do not in fact do walk-ins, I was told that they're "working on updating that". Well, guess what? Their website has said that they do walk-ins for quite some time. Updating it must not be of much importance to them. It is, however, of importance to us patients who need urgent care.
Vitality Health And Wellness is a US Health facility based in Greenville, North Carolina. Vitality Health And Wellness is located at 1429 E Fire Tower Rd #104, Greenville, NC 27858, USA.
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