I had a pretty good experience with a living room set and some bar stools.. they were the only ones to carry the set which i absolutely love. I got lucky and got mine a few days after purchasing. Nobody's perfect so i have to recommend them.
At first I didn't even want to shop at this store based on the reviews which are awful for the most part. My sister wanted me to give it a try. The sales associate that greeted me was nice and though she was persistent on checking on me, she did give me some space and did not hover over me. She allowed me to circulate, answering questions when needed. It worked like a car dealer where she had to check with others to get a final answer. Furniture was delivered on the designated day. Yea! She even sent a nice little card thanking me for allowing her to work with me.
My experience here was the worst I’ve ever had before from any place. First off we were looking at a sofa in which the sales associate thought it was marked wrong. He checked the tag and price and went to the GM of the store came back and told us that it was obviously wrong but he said he would honor it for us. At which time we thought about it, went to the bank to get the money. Upon arrival to purchase the sofa they told us they couldn’t honor it since it was the wrong sofa. The general manager was unpleasant at the least and thought he was above me due to my age. Terrible!!!! Can’t say that enough!
DO NOT BUY!!
PROBLEM!!!! Within 12 days a leg on the sofa table broke off. I called, sent emails with pictures; no response and called again. They were going to call me back about what they were going to do and no call. I called back several times, finally speaking to a manager. Said he would have to check with the other manager. I called back. They were going to fix and a furniture repair person would call. No call yet. I called again and someone took my message but no call. Will try again today. No iniative or follow up on the part of the store to make contact with me regarding my numerous calls. I now understand the frustration and disappointment that many others felt based on their reviews. I would not recommend this furniture store to anyone I cared about. Still waiting on a call to fix the furniture and will give an update. Hopefully my story will gave a happy ending. Right now, feeling so very frustrated!
Sales people are nice and majority of staff. They do however have some in there that are rude and condescending. I've called and spoke to numerous employees there but one specific employee thinks since I haven't spoken to him something isn't right. Wrong
Worst management ever! The manager Brad (bleach blond hair with glasses) was very unprofessional and will lie right to your face. Came here with my boyfriend to purchase a couch but now we'll never be returning after our experience. When we first stepped in the store we were welcomed by a sales associate who was very friendly. We looked at a couch that said it was on sale so we asked the sales associate to double check for us. He went and asked the general manager if it was the correct price and said it was wrong BUT he said he would HONOR the sale price to us. We finally decided to purchase the couch so we told the sales associate we would be back in 15 minutes to go to the bank, he then told us he would work up the paperwork so when we arrived everything would be in order. When we came back, he told us that he and the GM talked about the couch and said they would not honor us the sale price anymore. We then asked to speak to the general manager who from the beginning talked to us as he was above us and thought we had no common sense or money. Throughout the conversation he raised his voice at us and told us WE were wrong when we only repeated to him that we were told he would honor the price to us. In the end we asked how we could speak to the corporate manager and he gave us a fake number! The sales associate did nothing wrong, but the GM's actions were disgusting. Seriously wonder how he even has a job there.
Furniture Fair is a US Furniture Store based in Greenville, North Carolina. Furniture Fair is located at 131 Greenville Blvd SW, Greenville, NC 27834, USA.
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